Dallas County, Texas (District Clerk)

Collections and compliance pioneers.  With a population that exceeds 2 million, their County Clerk and staff were and continue to be instrumental in shaping justice collection program behavior across the State of Texas.  In 2005, they initially welcomed I-Plow.  Recently, the District Clerk contracted with I-Plow to automate their juvenile justice collections and compliance process - they are becoming instrumental in shaping the juvenile process. 

Juvenile related justice processing raises numerous challenges.

Unique behavior includes:

• In some instances, the juvenile receives direct correspondence.  In other instances, only the parent or guardian receives collections-related calls and documents.  Occasionally, they both do.

• For any juvenile case, shared responsibility for a particular subset of cases assessments can be established:

  • Split Responsibility allows the collector to characterize a subset of case assessments for which a single individual is directly responsible.  If a payment is missed, only one person would receive a call and/or dunning letter.

  • Joint Responsibility allows the collector to characterize a subset of assessments for which multiple individuals are collectively responsible.  If a payment is missed, all people would receive calls and/or dunning letters.

Juvenile Justice Collections and Compliance Pioneers...

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