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Collections Manager
Frustated?
"The Judge needs..." or "Commissioner's Court has requested..." Do your collectors waste a significant percentage of their time researching individual cases to determine: Who has paid? How much has been paid? When is the next payment due date? What is the next payment due amount? Is a dunning letter required? If so, which letter? English or Spanish? Do they use spreadsheets to manually manage plans? Do they cut and paste case management and/or financial information into a word processor to print individual documents or use mail-merge? Do they support multiple departments and courts - each having their own unique business rules? Is their caseload increasing exponentially? Do they have trouble pro-rating partial payments across multiple assessments?
We've seen this movie before. What a nightmare...